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Ten years after the events of the first film, Giselle, Robert, and Morgan Philip are living happily together with their newborn baby Sofia. However, life in Manhattan is starting to drag on them, so Giselle plans to move the family to Monroeville, a suburban town. The moving brings poor first experiences for them: their new house needs to be renovated, Robert has to commute to continue his job, and Morgan feels like an outcast at her new school. King Edward and Queen Nancy visit from Andalasia to present them with a wish-granting wand. Giselle meets Malvina Monroe, the arrogant head of the town council, and learns that she is hosting a fairytale-themed ball, where Malvina's son Tyson is the ball's elected prince. To help Morgan to fit in, Giselle tries to get her elected as the ball's princess but ends up unwittingly embarrassing Morgan, resulting in a falling out between the two.